FAQ — Frequently Asked Questions
🚚 Shipping
What are the delivery times?
Orders are shipped within 1 to 3 business days. Delivery typically takes 7 to 15 business days depending on your country.
Can I track my order?
Yes! You will receive a tracking email as soon as your order ships. You can also track your package on our Track My Order page.
Is shipping free?
We offer free shipping on all orders. No minimum purchase required.
🔄 Returns & Refunds
What is your return policy?
You have 30 days after receiving your order to return any unused item in its original packaging.
How do I initiate a return?
Contact us via our contact page with your order number and reason for return. We will get back to you within 24 hours.
When will I be refunded?
Refunds are processed within 5 to 10 business days after we receive and inspect the returned item.
🛡️ Warranty
Are your products covered by a warranty?
Yes, all OLYX products come with a 12-month warranty against manufacturing defects.
What if my product is defective?
Contact us immediately with photos of the product. We will send you a replacement at no cost.
💳 Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Shop Pay.
Is my payment information secure?
Absolutely. All transactions are SSL encrypted and processed securely. We never store your banking details.
📦 Orders
Can I modify or cancel my order?
You can modify or cancel your order within 12 hours of placing it. After that, the order is already being prepared for shipment.
I didn't receive my confirmation email — what should I do?
Please check your spam folder. If you still can't find it, contact us with your email address and we will resend the confirmation.