FAQ

Frequently Asked Questions

Ordering & personalization

What kind of photo works best?
A clear, well-lit photo where your pet's face is fully visible and close to the camera. Avoid blurry shots, heavy filters and photos taken from far away.

Can I see a preview before it's printed?
Yes. For photo-based products we send a preview by email before printing. Reply with any change you want, we'll adjust it.

Can I change my order?
Names, dates and photos can be changed as long as your item hasn't gone to print, usually within 24 hours of ordering. Contact us with your order number.

Production & shipping

How long does it take?
Each item is printed on demand just for you. Production takes 2 to 5 business days, then US shipping takes 3 to 6 business days. Plan on 5 to 10 business days total.

Do you ship outside the US?
We currently ship to the United States only.

Is shipping free?
Yes on orders over $50. Below that, shipping is calculated at checkout.

How do I track my order?
You'll receive a tracking link by email as soon as your item ships. You can also use our Track My Order page.

Returns & issues

Can I return a personalized item?
Because each item is made specifically for you, we can't accept returns for change of mind or sizing. Please check sizes, spelling and dates carefully before ordering.

What if my item arrives damaged or has a defect?
We'll replace it free of charge. Send us a photo within 14 days of delivery and we'll take care of it.

What if there's a mistake in the personalization?
If the mistake is ours, we reprint for free. If the text was entered incorrectly at checkout, we'll offer a discounted reprint.