Refund Policy

Last updated: September 2026

Personalized items

Every OLYX product is custom-made to your order and cannot be resold. For this reason we do not accept returns or exchanges for change of mind, wrong size selected, or errors in the text, names or dates entered at checkout. Please review your personalization carefully before placing your order.

Damaged, defective or incorrect items

If your item arrives damaged, has a printing defect, or does not match the personalization you entered, we will reprint and reship it free of charge. Contact us within 14 days of delivery with your order number and a photo of the issue.

Customer-entered mistakes

If a mistake in the personalization was entered at checkout, we will offer a reprint at a reduced price.

Cancellations

You can cancel or modify your order free of charge as long as it hasn't gone to print, usually within 24 hours of ordering. After that, the order is in production and can no longer be cancelled.

Refunds

Approved refunds are returned to the original payment method within 5 to 10 business days.